Frequently Asked Questions

Premium Reviews  is an automated reputation-growth system that helps local businesses get  more 5-star Google reviews , boost visibility, and increase customer trust — without adding work to your team. We send personalized review requests, track results, post reviews on social media, and even reply to reviews for you.

Premium Reviews  is built for  local and service-based businesses  that rely on Google to get customers, including:

  HVAC

  Plumbing

  Pool Service

  Landscaping

  Electricians

  Cleaning companies

  Automotive / Mobile Tech

  Contractors

  Beauty & Wellness

  Multi-location businesses

  Franchises

If your customers love your service but forget to leave reviews, this is for you.

Our system handles the entire review lifecycle:

1.  Syncs with your CRM or job system 

2. Automatically detects when a job is completed

3. Sends  personalized SMS + email requests  using your customer's name

4. Follows up politely until they post a review

5. Responds to reviews on your behalf

6. Reposts your best reviews as branded social media graphics

7. Tracks everything in a clean dashboard

You get more reviews, more trust, and more customers — hands-free.

Most businesses go live in  20–30 minutes :

  Connect Google and GMB

  Connect CRM

  Upload your logo + your personalized image

  Turn on automation

We also offer free onboarding calls if you prefer a guided setup.

Premium Reviews  integrates with  over 6,000 apps , including:

  Jobber

  Housecall Pro

  ServiceTitan 

  Workiz

  QuickBooks Online

  Square

  Stripe

  Zapier

  Any platform that can send data via webhook

( Some systems may require API or Zapier connection.)

No problem — you can upload a simple spreadsheet with:

  Customer Name

  Phone

  Email

  Service Date

The system will handle the rest.

No. If you can copy/paste, we can set you up.

And if you want, our team will do the entire setup for you.

Clients commonly see new 5-star reviews within  48 hours  after activating.

Typical results:

  Review Reactivation (old clients):  40-50%  will leave a review

  New customers:  50-70%  will leave a review

  Some industries see  60%+ conversion  with our personalized images

Actual results depend on your customer list size and satisfaction level, but most clients see a dramatic jump within the first 30 days.

We cannot guarantee a specific number because review volume depends on your customers.

However, we  do  guarantee:

  Proper setup

  High-deliverability messaging

  Proven review-boosting templates

  Google-safe processes

  Unlimited support

Most clients see their review count  double or triple  within the first few months.

Yes — we need a phone or email to send the review request.

Yes. We follow all major carrier and TCPA guidelines:

  Only messaging customers who interacted with your business

  Clear opt-out instructions (“Reply STOP to unsubscribe”)

  No misleading or spammy language

  Full logging of opt-ins and opt-outs

  Automatic inclusion of your business name in messages

We also help you stay compliant with  A2P 10DLC registration .

No. We use:

  Smart sending

  Throttled messages

  Carrier-approved templates

  High-quality A2P phone numbers

This ensures your messages land safely and your review requests get seen.

Messages are:

  Friendly

  Personalized

  Non-intrusive

  Sent at optimal hours

You also control the number of reminders.

We follow Google’s official guidelines:

  No incentives

  No selective review suppression

  No review gating

  No fake reviews

  No filtering based on rating

You stay safe, compliant, and protected.

No system can remove or block reviews.

But Premium Reviews  helps you:

  Reduce negatives by improving follow-up

  Increase positive reviews to outweigh any negatives

  Respond professionally to negative feedback

  Flag reviews that violate Google’s terms

This protects your reputation long term.

Pricing varies depending on your business size.

 Most clients fit into one of these plans: 

   Basic  – $107/mo (Up to 25 requests per month)

   Pro  – $197/mo (Most Popular) (26-200 requests per month)

   Entrerprise  – $277/mo (201-350 requests per month)

Includes:

Ai Automated Text & Emails

Review Reactivation

Dynamic Review Follow-ups

AI Smart Messaging

Personalized Image Requests

Auto AI Review Replies

Social Media Review Posting

Custom CRM Integration

Access to Zapier

Unlimited Users

Free Google Business Profile Audit

1-1 Setup Call

No long-term contracts.

Everything is  month-to-month .

Cancel anytime inside your dashboard.

Yes — Premium Reviews  includes a  30-Day Performance Guarantee :

If you complete setup and do not see  any  increase in new reviews within the first 30 days, we’ll work with you 1-on-1 until you do — at no extra cost.

Because this is a digital service that activates instantly, refunds are not offered. But you can cancel anytime.

Yes. Premium Reviews  uses:

  Encrypted data

  Secured servers

  Limited access

  No data selling

  Compliant storage procedures

Your customer list belongs to  you , and we never sell or share it.

Your account is closed and review-request automation stops.

You may request deletion of your data at any time.

Yes — both positive and negative reviews.

Replies are:

  Personalized

  Human-sounding

  Based on the review’s sentiment

  Posted within hours

You can also edit or override any reply.

Yes — Premium Reviews  can automatically turn your 5-star reviews into branded posts for:

  Facebook

  Instagram

  Google Business Profile

You can post them manually or let us auto-post them.

Yes — you can customize:

  Tone

  Timing

  Follow-up sequence

  Personalization

  Language (English/Spanish)

We include dozens of high-converting templates.

Currently:

  United States

  Canada

  Puerto Rico

More regions coming soon.

Not yet. We recommend Premium Reviews only for non-medical, non-HIPAA-regulated businesses.

You can contact us through: Support Ticket 24/7 with our Customer Support Department.

We respond quickly.